Privacy Policy

1. Introduction

Lupa Services (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or request our services. By using this website, you agree to the terms described below.

2. Information We Collect

2.1 Personal Information

We may collect the following personal data when you submit forms or contact us:

• Name
• Email Address
• Phone Number
• Service Address
• Project Details or Service Requests

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visit
• Cookies and tracking technologies

2.3 Cookies & Tracking Technologies

We use cookies for functionality, analytics, and performance. You may block cookies through your browser settings. See our Cookie Policy for details.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our cleaning or painting services
• To contact you regarding quotes, scheduling, or service updates
• To improve website performance and user experience
• To comply with legal obligations
• To personalize marketing content (if applicable)
• To protect against fraud or unauthorized activity

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share information only in the following cases:

• With service providers (e.g., payment processors, hosting services)
• With contractors or employees performing the requested service
• When required by law, regulation, or court order
• To protect our rights, safety, or property

5. Data Retention

We retain personal data only as long as necessary to provide services, comply with laws, resolve disputes, and maintain business records. Retention periods vary based on data type.

6. Your Rights

6.1 GDPR (EU Users)

If you are located in the European Union, you have the right to:

• Access your data
• Request correction or deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

6.2 CCPA (California Users)

California residents have the right to:

• Request disclosure of collected personal information
• Request deletion of personal information
• Opt out of data sharing
• Not be discriminated against for exercising privacy rights

6.3 LGPD (Brazil)

Brazilian users have the right to:

• Confirm the existence of processing
• Access, correct, or delete personal data
• Data portability
• Withdraw consent
• Request information about data sharing

7. Data Security

We implement administrative, physical, and technical safeguards to protect your data. Despite our efforts, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

9. Links to Third-Party Websites

Our website may contain external links. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing data.

10. International Transfers

If you are located outside the United States, please note that your information may be processed in the U.S., where privacy laws may differ from your country’s regulations.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes take effect when posted on this page. The “Last updated” date will always reflect the latest revision.

12. Contact Us

For questions about this Privacy Policy or to request your data rights, contact us at:

Lupa Services
Marlborough, Massachusetts – USA

Email: officelupaservices@gmail.com

Phone: (508) 400-5778